Return Policy

Return Policy

At Blake & Carter, we do everything we can to ensure our customers are satisfied. However, it may happen that you wish to return an item. In this document, we clearly explain our return conditions.

Right of Withdrawal

As a consumer, you have the right to withdraw from the purchase agreement without giving a reason within 14 days from the day you receive the goods, in accordance with Section 1829 of the Civil Code.

Return Conditions

You may only report a return after you have physically received the goods.

The costs of returning the goods, including international postage and any customs fees, are fully borne by the customer.

The goods must be in their original condition, with all tags and labels attached.

Trying on the goods is permitted. If the value of the goods has been reduced as a result of handling beyond what is necessary to become familiar with the nature and characteristics of the goods, for example wearing, washing or damage, we are entitled to reduce the refunded amount proportionally.

Returning goods that were intentionally ordered in multiple sizes with the intention of returning part of the order, or the entire order, beyond normal trying on may be grounds for reducing the refunded amount.

Return Procedure

Report your return to info@blakeandcarter.com within 14 days of receiving the goods.

You will receive the return address from us, provided by our supplier, which is based in China.

Send the goods back entirely at your own expense, including any customs or shipping fees.

We always recommend choosing a shipping method with tracking, as you remain responsible for the goods until they are delivered to our return address.

Refunds

We will refund the purchase price within 14 days of receiving your notice of withdrawal, using the same payment method you used for your order. However, we may withhold the refund until we have received the goods back or until you provide proof that you have sent them back — whichever occurs first.

Liability

We are not liable for lost parcels if the tracking shows that the goods were delivered to the address provided by the customer.

If an incorrect address was entered, the customer is responsible.

Address errors must be reported within 24 hours after placing the order.

Contact

For any questions regarding returns, please contact us at info@blakeandcarter.com.