Return & Refund Policy

At Blake & Carter London, we want you to be happy with your purchase. If you change your mind or something is not quite right, please read our return and refund terms below.

Your Right to Cancel

If you are a UK consumer shopping online, you generally have the right to cancel your order without giving a reason.

You must inform us that you wish to cancel within 14 days from the day you receive your goods.

After notifying us of your cancellation, you must return the goods to us within 14 days.

Certain products may be excluded from cancellation rights where permitted by law, including certain personalised goods or sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Return Conditions

To help us process your return, items should be returned:

• In their original condition
• With all original packaging, tags and labels where applicable
• Unworn, except for handling reasonably necessary to inspect the item
• Free from damage, alteration or signs of excessive use

You may inspect an item in the same way you reasonably would in a shop.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, and that handling has reduced its value, we may make an appropriate deduction from the refund.

How to Return Your Order

To start a return, contact us at:

info@blakeandcarter.com

Please include your:

• Order number
• Full name
• Email address used for the order

We will then provide you with the appropriate return instructions and return address.

Please do not send your return to the address shown on your original parcel unless we specifically instruct you to do so.

Our designated return facility may be located outside the United Kingdom.

Return Shipping Costs

For returns made because you have changed your mind, the direct cost of returning the goods is your responsibility, provided this was disclosed before purchase.

Where your designated return address is outside the UK, international return postage and other applicable carrier charges may therefore apply.

We strongly recommend using a tracked shipping service and keeping your proof of postage until your refund has been completed.

If goods are faulty, damaged, incorrect or not as described, different statutory rights apply and you should contact us before arranging a return.

Refunds

When you validly exercise your cancellation right, we will refund the payments due to you in accordance with UK consumer law.

For a standard cancellation, this generally includes the purchase price and the cost of the least expensive standard delivery option that we offered for your original order. You are not necessarily entitled to reimbursement of additional costs if you chose a more expensive delivery service.

We may withhold reimbursement until:

• we have received the goods back, or
• you provide evidence that you have returned the goods,

whichever occurs first.

Refunds must generally be made within 14 days of that point.

Refunds will normally be issued using the same payment method used for the original transaction unless otherwise agreed.

Faulty, Damaged or Incorrect Goods

Your statutory rights are not affected by this policy.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Consumers may have rights to a refund, repair or replacement where these requirements are not met.

UK consumers generally have a 30-day short-term right to reject faulty goods and obtain a full refund in qualifying circumstances.

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Not as described

please contact us at info@blakeandcarter.com as soon as reasonably possible.

Include your order number, a description of the issue and, where helpful, clear photographs of the item.

Please contact us before paying to return a faulty or incorrect item, so we can provide the appropriate instructions.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your address, contact us at info@blakeandcarter.com as soon as possible.

We cannot guarantee that an address can be amended once an order has entered fulfilment or has already been dispatched.

This does not affect any rights you may have under applicable consumer law.

Lost or Missing Deliveries

If your tracking information states that an order has been delivered but you cannot locate it, please contact us.

We may ask you to:

• Check with other members of your household
• Check any designated safe place
• Check with neighbours
• Contact the delivery carrier

We will assist in investigating the delivery where reasonably possible.

Any provision in this policy does not exclude or limit our legal responsibilities where doing so would be unlawful.

Exchanges

If you would like a different item, please contact our customer service team.

Depending on availability and the circumstances, we may ask you to return the original item and place a new order.

Contact Us

For all return and refund questions:

Blake & Carter London
Email: info@blakeandcarter.com