Shipping and Delivery
Blake & Carter London — Shipping & Delivery
Shipping & Delivery
At Blake & Carter London, we aim to process and deliver your order as efficiently as possible.
Below you can find information about our processing times, estimated delivery times, tracking and delivery procedures.
Processing Time
Orders are generally processed within:
1–5 working days
Processing time refers to the time required to prepare your order before it is dispatched.
Orders are generally not processed on weekends or UK public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.
Estimated Delivery Time
Our estimated delivery time is:
7–14 working days after dispatch
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Customs processing
- Public holidays
- High-volume periods
- Severe weather
- Local delivery disruptions
We always aim to have orders delivered as quickly as reasonably possible.
UK distance-selling rules generally require traders to deliver within the agreed timeframe or, where no delivery timeframe has been agreed, without undue delay and normally within 30 days.
Where Are Orders Shipped From?
Blake & Carter London works with international fulfilment and logistics partners to process and deliver orders.
Depending on product availability and fulfilment requirements, your order may be dispatched from a location outside the United Kingdom.
This allows us to work directly with our fulfilment network and offer a wider selection of jewellery.
Customs & Import Charges
Depending on the destination and shipping method, an international shipment may be subject to customs procedures.
Any charges or taxes payable by you will be handled in accordance with the information provided at checkout and applicable law.
We will not add unexpected charges after checkout ourselves.
Shipping Costs
Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.
Shipping costs may depend on factors such as:
- Delivery destination
- Shipping method
- Order value
- Promotional shipping offers
Where we offer free shipping, this will be clearly indicated on our website or at checkout.
Tracking Your Order
Once your order has been dispatched, you will normally receive an email containing your tracking information.
Tracking information may take several days to update after dispatch, particularly for international shipments.
You can also use our Track Your Order page where available.
Multiple Packages
In some cases, an order containing multiple products may be shipped in separate packages.
If this happens, packages may arrive on different days and may have separate tracking numbers.
You will not be charged additional shipping costs solely because we choose to split your order into multiple shipments.
Delivery Responsibility
We remain responsible for the goods until they come into the physical possession of you, or a person identified by you to receive them, as required by applicable consumer law.
If your tracking information states that your parcel has been delivered but you cannot locate it, please contact us at:
We may ask you to first check:
- Around your property or designated safe place
- With other members of your household
- With neighbours where appropriate
- The latest tracking information supplied by the carrier
We will assist with investigating the shipment where reasonably possible.
Incorrect or Incomplete Address
Please carefully check your shipping information before completing your order.
If you notice an error after placing your order, contact us as soon as possible at:
We will do our best to make the correction before your order enters fulfilment.
However, we cannot guarantee that an address can be changed after your order has been processed or dispatched.
Delivery Delays
Occasionally, deliveries may take longer than expected.
If your tracking has not updated for an extended period or your order has significantly exceeded its estimated delivery timeframe, please contact us.
We will review the shipment and, where appropriate, contact our logistics partner or carrier.
Your statutory consumer rights are not affected.
Lost Packages
If there is evidence that your parcel has been lost during transit, please contact us so that we can investigate.
Where applicable, we will provide an appropriate solution in accordance with your statutory consumer rights.
Contact Us
For questions about shipping or delivery, contact:
Blake & Carter London
Email: info@blakeandcarter.com
We aim to respond within 24 hours, Monday to Friday.