Terms and Conditions
Terms and Conditions
These Terms and Conditions apply to purchases made through the Blake & Carter London website.
By placing an order with us, you agree to these Terms and Conditions. Please read them carefully before completing your purchase.
2. Applicability
These Terms and Conditions apply to all orders placed through our website.
Nothing in these Terms limits or excludes any statutory rights you have as a consumer under applicable law.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.
However:
- Colours may appear slightly different depending on your screen or device.
- Natural materials may have minor variations in colour, shape or appearance.
- Minor typographical or technical errors may occasionally occur.
If we discover a material error relating to your order, we may contact you before processing it.
4. Orders
When you place an order, you are making an offer to purchase the products in your cart.
An order is subject to acceptance by Blake & Carter London.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- There is an obvious pricing or product-information error.
- We reasonably suspect fraudulent activity.
- We cannot deliver to the address provided.
If we cancel an order after payment has been taken, the relevant amount will be refunded.
5. Prices and Payment
Prices displayed on our website are shown in the applicable currency.
Available payment methods are displayed at checkout and may vary depending on your location.
Payment must be successfully authorised before an order can be processed.
We may use third-party payment processors to securely process transactions.
6. Processing and Delivery
Our usual estimated timeframes are:
Processing: 1–5 working days
Estimated delivery: 7–14 working days
These are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Orders may be fulfilled through our international fulfilment and logistics partners and may therefore be dispatched from locations outside the United Kingdom.
UK consumer rules generally require goods to be delivered without undue delay and, unless a different timeframe has been agreed, within 30 days of the contract being made.
Once your order has been dispatched, tracking information will normally be provided by email.
7. Delivery Responsibility
Please ensure that your delivery address is complete and accurate when placing your order.
If you notice an error, contact us as soon as possible at info@blakeandcarter.com. We cannot guarantee that an address can be changed after an order has entered processing.
We remain responsible for the goods until they come into the physical possession of you, or another person identified by you to receive them, subject to applicable law.
If tracking states that an order has been delivered but you cannot locate it, please contact us so that we can investigate the matter with the carrier where appropriate.
8. Your Right to Cancel
For most goods purchased online, UK consumers have a statutory right to cancel the contract without giving a reason.
You generally have 14 days from the day after receiving your goods to tell us that you wish to cancel. After notifying us, you normally have a further 14 days to return the goods.
To exercise your cancellation right, contact:
Certain statutory exceptions may apply, including to some personalised goods and certain sealed products where applicable.
9. Returns and Refunds
Our complete return instructions are contained in our separate Return & Refund Policy, which forms part of these Terms.
For change-of-mind returns, customers may be responsible for the direct cost of returning the goods where this has been properly disclosed.
This does not affect your legal rights where goods are faulty, damaged, incorrect or not as described.
10. Faulty or Incorrect Goods
Products supplied by Blake & Carter London must comply with applicable UK consumer law.
This includes requirements relating to goods being of satisfactory quality, fit for purpose and as described.
If you receive an incorrect, defective or damaged item, please contact us at:
Your statutory rights are not affected by our voluntary return policy.
11. Promotions and Discount Codes
From time to time, we may offer:
- Discount codes
- Bundle offers
- Promotional pricing
- Seasonal sales
- Other promotional offers
Additional terms may apply to individual promotions.
Unless otherwise stated, promotional offers:
- Cannot be exchanged for cash.
- Cannot normally be combined with other offers.
- May be changed or withdrawn before an order has been placed.
Any statutory consumer rights remain unaffected.
12. Intellectual Property
Unless otherwise stated, the content appearing on our website, including branding, logos, original text, graphics and other original materials, is owned by or licensed to Blake & Carter London.
You may not reproduce, distribute or commercially exploit protected content without permission, except where permitted by law.
Third-party trademarks and other intellectual property remain the property of their respective owners.
13. Website Availability
We make reasonable efforts to keep our website available and accurate.
We do not guarantee that the website will always operate without interruption or technical errors.
We may update, modify or temporarily suspend parts of the website where reasonably necessary.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, we will not be liable for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control.
Nothing in this section affects your statutory consumer rights.
UK consumer terms are subject to fairness requirements, so overly broad exclusions of retailer responsibility should be avoided.
15. Complaints
If you have a complaint, please contact:
Please include your order number and a clear description of the issue.
We aim to respond within 5 working days.
16. Alternative Dispute Resolution
We encourage customers to contact us first so that we can attempt to resolve any issue directly.
UK consumers may also obtain consumer advice from the Citizens Advice consumer service.
Where applicable, disputes may be referred to an appropriate Alternative Dispute Resolution provider.
17. Governing Law
These Terms and Conditions are governed by Dutch law.
However, if you are a consumer living in the United Kingdom or another jurisdiction with mandatory consumer protections, this choice of law does not deprive you of mandatory protections that apply to you under the laws of your country of habitual residence.
18. Changes to These Terms
We may amend these Terms and Conditions from time to time.
The version that applies to your order will generally be the version published on our website when your order was placed.